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Refund / Cancellation Policy

Please read our refund policy carefully before subscribing to our monthly or yearly plans. By subscribing to our services, you agree to the following terms:

1. Trial / Subscription:

  • All users have the option to cancel their subscription before the trial ends. Therefore, users who do not cancel their monthly subscription before the end of the trial period will not be refunded for the monthly subscription amount automatically deducted thereafter.

2. Minimum Usage Requirement:

  • Subscribers must use our platform for a minimum of one month (excluding the trial period) before a refund can be requested. Early requests will not be entertained.

3. API Connection:

  • If a subscriber fails to connect their API with our platform, we will not issue a refund. It is the subscriber's responsibility to ensure compatibility and proper connection.

4. Profitability:

  • No refunds will be issued to subscribers who make a profit within the first 30 days of their monthly or yearly subscription. Profitability negates the eligibility for a refund.

  • Customers utilizing leverage greater than 1x are ineligible for refunds.

5. Notification of Cancellation:

  • Subscribers wishing to cancel their subscription must notify us in advance. Refunds will not be issued to those who cancel their subscription without prior notification.

6. Refund for Annual Subscription:

  • In the case of an annual subscription, after the grace period of 14 days, the cost of each used month will be calculated at the price of the monthly subscription of your current plan. If you choose an annual payment option and decide to terminate the subscription, the following refund policy applies:

  • If the termination occurs within the first 180 days from the day of payment for the subscription, you will be eligible for a refund for the remaining months of the subscription. The refund amount will be calculated based on the number of unused months, using the price of the monthly subscription for your current plan. For example, if you have been using the subscription for three (3) months and two (2) days, you will receive a refund for eight (8) months of the subscription (12 months - 4 months). Once 180 days have passed from the day of payment for the subscription, a refund will not be issued.

By subscribing to our service, you acknowledge that you have read, understood, and agreed to the terms outlined in our refund policy.

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